Customer Service Representative
archivedFront-line customer service in a fast-paced retail environment, focused on customer satisfaction and consistently positive in-store experience.
status: building Nerdsy & open to new projects
Nipun Perera — software engineer by training, systems & operations person by trade. I've kept a bank's tills talking to its database, kept a rental fleet moving, and kept guests happy at 11pm with no manager in sight. These days I also run Nerdsy, building websites for small businesses.
I'm a versatile professional with a strong foundation in software engineering and hands-on experience across system engineering, site management, and customer service.
With a Bachelor's degree in Computer Software Engineering, I bring a structured and analytical approach to solving technical challenges, managing operations, and ensuring exceptional client satisfaction. Throughout my career, I've worked in fast-paced environments where I successfully bridged the gap between technical solutions and business needs — whether that meant managing teams on-site, optimising systems, or handling front-line customer interactions.
These days that multidisciplinary background goes into Nerdsy — building websites for small businesses — while I keep growing my software skills on the side, one project at a time.
BSc (Hons) Computer Software Engineering
University of Plymouth · 2016 – 2019 · Second Upper
Six years across banking systems, vehicle fleets, fuel retail and remote operations — same problem-solver underneath.
Running day-to-day admin and relief management for accommodation operations, using Newbook and Deputy to manage bookings, rostering and guest services in a remote on-site setting.
Front-line customer service in a fast-paced retail environment, focused on customer satisfaction and consistently positive in-store experience.
Managed daily site operations for a vehicle rental branch, owning HR information processes and resolving operational issues end-to-end.
Supported core banking infrastructure built on T24, diagnosing system issues and applying analytical problem-solving to keep critical banking systems running smoothly.
Hands-on software development training — where the POS and Student Registration builds below came from.
Nerdsy is a small web-dev venture I started on the side, building websites for small businesses. It's where my software background gets to actually ship something, on my own terms.
A site built for a local plumbing business — clear service breakdown, a simple "how it works" walkthrough, customer reviews up front, and a quote-request form that makes it easy for homeowners to get in touch.
visit the live site →MACK'S PLUMBING
Pipes acting up?
We're on it.
From trainee projects to a final-year build — the start of a code portfolio I'm actively growing.
IJSE — Institute of Software Engineering
A point-of-sale application built to handle product sales, billing and invoicing for small businesses — replacing manual calculation with automatic pricing and organised sales records.
IJSE — Institute of Software Engineering
A records system for registering students, updating and searching their details, and managing courses — built to replace manual paperwork with organised digital records.
Real-time rail monitoring & passenger information
A transportation management solution that tracks train movements in real time — surfacing live location, estimated arrival times and delay alerts to passengers, staff and administrators through a single dashboard.
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Next build goes here.
Whether it's about Nerdsy, a software role, or just to say hi — reach out below.